Privacy Policy

1. Introduction

BeyondSGProp is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property consultancy services or visit our website, in accordance with Singapore's Personal Data Protection Act (PDPA) and international privacy standards.

2. Information We Collect

Personal Information

We may collect the following personal information:

• Contact details (name, phone number, email address, WhatsApp number)
• PR status and immigration details relevant to property eligibility
• Financial information necessary for property advisory services
• Property preferences and requirements
• Communication records and consultation notes

Website Analytics

Our website automatically collects:

• Google Analytics data (page views, session duration, user behavior)
• Device information and browser type
• IP address and general location data
• Website interaction data and form submissions

3. How We Use Your Information

We use your personal data for the following purposes:

Primary Services

• Providing property consultation and advisory services
• Assessing your eligibility for different property types (HDB, private)
• Recommending suitable properties based on your requirements
• Facilitating property viewings and transactions
• Communicating with you about our services via WhatsApp, email, or phone

Secondary Purposes

• Improving our services and website user experience
• Analyzing market trends and client needs
• Sending relevant property market updates (with your consent)
• Complying with legal and regulatory requirements

4. Data Sharing and Disclosure

We may share your information with:

• Property Developers and Agents: When facilitating property transactions (with your consent)
• Legal and Financial Partners: For mortgage applications and legal documentation
• Government Authorities: When required by law (HDB, IRAS, CEA)
• Service Providers: Trusted vendors who assist in our operations (subject to confidentiality agreements)

5. Google Analytics and Cookies

Our website uses Google Analytics (ID: G-6ZNYSBGF8M) to understand how visitors interact with our site. This helps us improve user experience and service delivery.

What We Track

• Page views and user navigation patterns
• Time spent on pages and bounce rates
• WhatsApp button clicks and form interactions
• Device type and browser information

You can opt out of Google Analytics tracking by installing theGoogle Analytics Opt-out Browser Add-on.

6. Data Security

We implement appropriate security measures to protect your personal data:

• Encrypted data transmission (SSL/TLS)
• Secure data storage with access controls
• Regular security audits and updates
• Staff training on data protection practices
• Limited access on a need-to-know basis

7. Your Rights Under PDPA

As a data subject under Singapore's PDPA, you have the right to:

• Access: Request information about how your data is being used
• Correction: Update or correct inaccurate personal data
• Withdrawal: Withdraw consent for non-essential data processing
• Data Portability: Request a copy of your data in a portable format
• Deletion: Request deletion of your data (subject to legal requirements)

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Client consultation records are typically retained for 7 years in accordance with CEA guidelines, while website analytics data is retained for 26 months as per Google Analytics default settings.

9. WhatsApp Communications

When you contact us via WhatsApp (+65 9181 6795), your messages are subject to WhatsApp's own privacy policy. We use WhatsApp Business features to provide efficient customer service while maintaining professional boundaries. Sensitive financial information should be shared through secure channels we'll provide during consultation.

10. International Data Transfers

Some of our service providers (such as Google Analytics) may process data outside Singapore. When international transfers occur, we ensure appropriate safeguards are in place to protect your data in accordance with Singapore's data protection standards.

11. Contact Us About Privacy

For questions about this Privacy Policy or to exercise your data protection rights, please contact us:

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on our website with an updated revision date. Your continued use of our services after such changes constitutes acceptance of the updated policy.